In respect of the Expert's time, we charge the following fees for calls cancelled by clients:

  • Cancellations greater than 24 hours before scheduled call time: no charge
  • Cancellations 24-12 hours before scheduled call time: 50% of charges based on the booked time of the call
  • Cancellations less than 12 hours to right before scheduled call time: 75% of charges based on the booked time of the call
  • No shows (if the client has not joined within 15 minutes of the scheduled start time and the call cannot be rescheduled): 100% of charges based on the booked time of the call
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