As soon as our research team receives your request for a custom match they will begin to work on. We have 24hour operations from Monday to Friday. Typical turn around from your request to an Expert match ranges from hours and up to 3 days depending on how niche your request is.
You need to have credits on your account in order for our research team to work on a custom match. You can read more about purchasing credits on our pricing page: https://onfrontiers.com/pricing