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What is a Research Manager and what do they do?
What is a Research Manager and what do they do?

Working with our Research Managers for successful outcomes

Becky Ying Zhang avatar
Written by Becky Ying Zhang
Updated over a week ago

You've submitted a request to OnFrontiers, and now have received an email from a Research Manager asking to get on a call with you. Who is this mystery person, and what do they do? 

Our Research Managers are our front line, and representatives of the exceptional service you will find at OnFrontiers. Our team is global, spanning all time zones to ensure seamless communication and real-time results. 

So, that cleared up the Who. Now, what do they do? 

Research Managers provide a human layer of high-level service to our clients, and are the connection between your ideal expert profile and our marketplace. They will be your first point of contact and your support throughout the research process - from beginning to end. They can also:

  1. Provide a basic walk-through the platform's functionalities and exciting new features;

  2. Help define the scope of your expert request; 

  3. Deliver experts back within 12-48 hours, 

  4. Clarify any questions you have about OnFrontiers, such as our pricing or how to engage experts on different project types. 

 Short Answer: A Research Manager is a client success champion and a super-powerful expert hunter. 

Pro tips for working with Research Managers for successful outcomes:

  • Think of your Research Manager as your project partner - you are both working hard for the best results and open communication is key! Need to brainstorm, or strategize? Your Research Manager is the one to call!

  • Quick feedback is important! We aim for a 48 hour match time - any profiles sent in that window need to be reviewed and given feedback. This can be done over the platform (is {expert} a match for you: YES / MAYBE / NO) or through email. This is for our own KPI's and lets the Research Manager know whether profiles are on target or if another direction is needed. 

Please note: matching a profile does not lock you in for a call, cost any credits and does not notify the expert.

  • Be open to suggesting different types of expert profiles. Let's say Expert "X" would be the perfect fit for you, however you know that expert "Y" would also work. Let the Research Manager know about it at the outset so that they can target all different types of experts i.e. high priority as well as low priority experts. This will lower the chances of any delays in the research timeline.

  • Communicate, communicate, communicate! Let your Research Manager know about any challenges you might be facing on this project.
    For example, you know that there could be a potential change in the initial scope. It's always best to start a project with the full and final information but we know that's not always possible as projects can change direction without warning! However, if you are anticipating this, let our Research Managers know in advance (like on the scoping call) so they can prepare for this outcome. 

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