OnFrontiers primes on getting experts matched by our clients in less than 48h, which means agility and accuracy go hand in hand on our expert delivery process. This article will present to you generally how the expert vetting process works and why it is one of the secrets to keeping our average client satisfaction with consultations above 90%.
In short, the OnFrontiers vetting process has 3 components:
- Research Manager Proactive Screening
Our team of researchers absorbs the project scope and starts to proactively look for potential targets in our proprietary database - composed of over 300 thousand experts - and extended networks, such as open expert sources and referral networks.
2. Research Manager Review of the Expert's Application to the Opportunity
Within a couple of hours from contacting potential targets directly or through our referral networks, OnFrontiers starts receiving expert applications to the opportunity.
Once a potential expert match is identified, the Research Manager will 'deliver' the expert profile to the client, which means, mark the expert as 'Verified' on the project page. That action ensures that the expert has a:
- Relevant background to the opportunity, usually coming from nuances provided on the application process that are not visible on their public profile
- Full job history and a short biography on their OnFrotiers profile
- A concise note about why they are a particularly great match to the opportunity, either provided by the expert himself, the Research Manager, or Both (see example below)
- Enough proficiency in English to hold a productive call
3. Client-driven feedback
The final step of the vetting process comes depends on client interaction. Since there is no cost to review and mark expert profiles as 'Matches', like the example above, clients can take advantage of our matching process to request additional vetting questions. Our Research Managers will contact the experts to clarify those vetting aspects, sometimes even calling them, to make sure experts are worth to get on a call.