As soon as our research team receives your request for a custom match they will begin to work on it. We have 24-hour operations from Monday to Friday. The typical turnaround from your request to an Expert match ranges from hours to 5 days depending on how niche your request is.
You need to have credits on your account in order for our research team to work on a custom match. You can read more about purchasing credits on our pricing page: https://onfrontiers.com/pricing