As soon as our research team receives your request for a custom match they will begin to work on it. We have 24-hour operations from Monday to Friday.  The typical turnaround from your request to an Expert match ranges from hours to 5 days depending on how niche your request is. 

You need to have credits on your account in order for our research team to work on a custom match. You can read more about purchasing credits on our pricing page:

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