OnFrontiers

How OnFrontiers finds, screens and assures quality matches to clients faster than any other expert sources

How does the OnFrontiers Expert Vetting Process work?

How do I add or change my email address?

How to Ensure OnFrontiers Emails Make It to Your Inbox

Adding OnFrontiers Email as a Contact or to Whitelist

System Requirements for Best Engagement with the OnFrontiers Platform

System Requirements

How to Give the Most Accurate Consultation Feedback

Consultation Feedback Guide

What if I am matched with an expert who has been engaged with other OnFrontiers clients on similar projects or topics?

Are my conversations with experts private?

Coronavirus Expert Helpdesk, our general response, and other ways we can help

CEO Covid-19 Update

A guide to requesting an expert for a short or long term consulting project

How do I request an expert for consulting work from the OnFrontiers Marketplace?

Brian Caouette

Becky Ying Zhang

Frequently Asked Questions from professionals interested in using our platform.  If your question is not answered here just send your question to support@onfrontiers.com and we'll get back to you as quickly as possible.

General FAQ

What is OnFrontiers?

Which regions does OnFrontiers cover?

About Us

How do I book an Expert?

Do I have to pay to register with OnFrontiers?

How to purchase credits for your next project

How do I buy credits?

How to calculate your next credit purchase

How many credits should I buy?

A more detailed guide to how clients use credits

How do I use Credits?

A guide to how credits are charged to your account

How many credits will I be charged?

How to I request a custom match?

What is the typical turn-around time for a custom match?

How to schedule a Written Review

Getting Started

How can I be sure that the Experts are reliable and relevant expertise?

Do I get a report after an Expert engagement?

Can I request an Expert's email address or phone number?

What if I do not learn anything from this Expert?

Cancellations & no-shows

Expert Engagements

Read our blog

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.