General FAQ

Frequently Asked Questions from professionals interested in using our platform. If your question is not answered here just send your question to hello@onfrontiers.com and we'll get back to you as…

16 articles in this collection
Written by Brian Caouette and Becky Ying Zhang

CEO Covid-19 Update

Coronavirus Expert Helpdesk, our general response, and other ways we can help

Written by Brian Caouette
Updated over a week ago

About Us

What is OnFrontiers?

What we do and how it works

Written by Becky Ying Zhang
Updated over a week ago

Which regions does OnFrontiers cover?

Geographical coverage

Written by Becky Ying Zhang
Updated over a week ago

Getting Started

How do I book an Expert?

Written by Becky Ying Zhang
Updated over a week ago

Do I have to pay to register with OnFrontiers?

Written by Becky Ying Zhang
Updated over a week ago

How do I buy credits?

How to purchase credits for your next project

Written by Brian Caouette
Updated over a week ago

How many credits should I buy?

How to calculate your next credit purchase

Written by Brian Caouette
Updated over a week ago

How do I use Credits?

A more detailed guide to how clients use credits

Written by Becky Ying Zhang
Updated over a week ago

How many credits will I be charged?

A guide to how credits are charged to your account

Written by Brian Caouette
Updated over a week ago

How to I request a custom match?

Written by Becky Ying Zhang
Updated over a week ago

What is typical turn-around time for a custom match?

Written by Becky Ying Zhang
Updated over a week ago

Expert Engagements

How can I be sure that the Experts are reliable and relevant expertise?

Written by Becky Ying Zhang
Updated over a week ago

Do I get a report after en Expert engagement?

Written by Becky Ying Zhang
Updated over a week ago

Can I request an Expert's email address or phone number?

Written by Becky Ying Zhang
Updated over a week ago

What if I do not learn anything from this Expert?

Written by Becky Ying Zhang
Updated over a week ago

Cancellations & no-shows

What happens if I cancel my call?

Written by Brian Caouette
Updated over a week ago