General FAQ

Frequently Asked Questions from professionals interested in using our platform. If your question is not answered here just send your question to hello@onfrontiers.com and we'll get back to you as…

19 articles in this collection
Written by Brian Caouette, Becky Ying Zhang, and Enio Borges

How does the OnFrontiers Expert Vetting Process work?

How OnFrontiers finds, screens and assures quality matches to clients faster than any other expert sources

Written by Enio Borges
Updated over a week ago

Are my conversations with experts private?

What if I am matched with an expert who has been engaged with other OnFrontiers clients on similar projects or topics?

Written by Enio Borges
Updated over a week ago

CEO Covid-19 Update

Coronavirus Expert Helpdesk, our general response, and other ways we can help

Written by Brian Caouette
Updated over a week ago

How do I request an expert for consulting work from the OnFrontiers Marketplace?

A guide to requesting an expert for a short or long term consulting project

Written by Enio Borges
Updated over a week ago

About Us

What is OnFrontiers?

What we do and how it works

Written by Becky Ying Zhang
Updated over a week ago

Which regions does OnFrontiers cover?

Geographical coverage

Written by Becky Ying Zhang
Updated over a week ago

Getting Started

How do I book an Expert?

Written by Becky Ying Zhang
Updated over a week ago

Do I have to pay to register with OnFrontiers?

Written by Becky Ying Zhang
Updated over a week ago

How do I buy credits?

How to purchase credits for your next project

Written by Brian Caouette
Updated over a week ago

How many credits should I buy?

How to calculate your next credit purchase

Written by Brian Caouette
Updated over a week ago

How do I use Credits?

A more detailed guide to how clients use credits

Written by Becky Ying Zhang
Updated over a week ago

How many credits will I be charged?

A guide to how credits are charged to your account

Written by Brian Caouette
Updated over a week ago

How to I request a custom match?

Written by Becky Ying Zhang
Updated over a week ago

What is typical turn-around time for a custom match?

Written by Becky Ying Zhang
Updated over a week ago

Expert Engagements

How can I be sure that the Experts are reliable and relevant expertise?

Written by Becky Ying Zhang
Updated over a week ago

Do I get a report after en Expert engagement?

Written by Becky Ying Zhang
Updated over a week ago

Can I request an Expert's email address or phone number?

Written by Becky Ying Zhang
Updated over a week ago

What if I do not learn anything from this Expert?

Written by Becky Ying Zhang
Updated over a week ago

Cancellations & no-shows

What happens if I cancel my call?

Written by Brian Caouette
Updated over a week ago